The burn time is much shorter than stated, it is filthy to clean, burning wood breaks and falls out of the door in short order, and the list goes on. NEVER BUY THIS PRODUCT!!! We are extremely unhappy with it and are glad that it wasn't our money that put it in. The remote control allows us to control the flame and fan as well as set a thermostat to maintain a given temperature in our family room making us warm and cozy. We had the crack inspected by a metallurgical engineer and he concluded it was improper design and possibly faulty steel. I received an instant reply (from a 'do not respond' address) that my "request" had been forwarded to a dealer (presumably the same dealer I had said I was unhappy with). The Regency insert is our main source of heat in the winter, but we do not use it in the summer. Regency is junk. It can produce the heat of up to 26,000 BTU and is able to warm up a room area of 1,350 square feet. Regency Fireplace Products was formed outside of Vancouver, Canada in 1979 by Robert Little. Do not just go off of what they say - sales rep will not be installing the unit!! We love our new Regency 3-sided Panorama Fireplace. We stayed with the installer the entire time he and his fellow installers installed it. I have an I3100 stove insert and 6" stainless liner that was professionally installed by a Regency dealer. Duluth Forge Dual Fireplace Insert. Isn't as fuel efficient as advertised however does heat our home. We had a Ventnox insulated flue system installed at the same time. The part is only sold as a unit. Call 425-204-0484 today We spent $4, 000 on this insert. I am not quite looking for that - but warmth would be a real bonus. Purchased October 2017 from Warming Trends. We have a large family room and it heats it up much faster than the wood fire did. My wife went to pick up the blower unit and wanted it plugged in to make sure it worked. Stay away from any Regency product. Guess we will weld it ourselves. He was amazed at how quickly the stove snuffed itself out. Find ratings and reviews for Regency Wood Stoves and more. Here is a list of best gas fireplace inserts with reviews. “ We absolutely love our Regency fireplace. Replacement Blower for Regency Fireplace Insert, Regency Blower 910-157/P, Blower Fan for Regency Hampton HI300 H2100 I2400 Wood Stove Insert, Osburn FD006-1600, Rotom R7-RB167, Pacific 846-515 4.4 out of 5 stars 13 Increase the value of your home and decrease your monthly heating bill. Apparently there is no tech support as the person I spoke with refused to transfer me then told me I needed to contact the dealership I purchased from. This is the first and last thing guest see and feel it’s warming effect such a wow stopper. good luck getting by the receptionist ... she won't know where to send your call, beccuase calls don't usually penatrate all the way thru to Canada. I told the very kind woman who answered that I was getting rid of my three year old non functioning insert (not a Regency!) How can anyone tell how much water is in a piece of wood just by picking it up??????? Regency is all about advertising, sales, marketing, promotions. Never have any problems. Remote useless, batteries do not sit into space properly, so does not work. UGH!!! When the blower did arrive I was out of state. The general manager would not even provide me with his email address nor would provide me with Regency's Corporate home email address in Canada. ok! He also told us that none of the employees remained but the gentlemen Christian that sold us the fireplace was standing right next to him. He made a call directly to the regency representative for our area (Halifax Nova Scotia) and made an appointment for a site visit the following week. My husband and I bought the Regency I3100 from Morgan's in Centerville, Ohio in December of 2011. They removed Mountain Home as a dealer, seems they did everything right for me. Read Reviews of Other Regency Products. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). The dealer had the same unit on the floor. 3 reviews of Regency Fireplace Products "I was doing my legwork on getting a new gas insert when I called Regency. Duluth Forge 170034 Gas Fireplace Insert High Heat with a Classic Look – Review See More Images. When using it to heat the home we are in it is extremely inefficient and we have burned more wood already than we would have with a Blaze King. Had two units for 5 years now, and every year has been the same when fall comes and we put new batteries in etc. Find out everything you need to know about purchasing a gas or wood insert, including the different types, local dealers and more! * One or more of these files was not uploaded due to an invalid file type. Read honest and unbiased product reviews from our users. When the Regency representative arrived the following week, he looked everything over and also asked if we could start a fire - (everyone was trying to tell me our wood was not seasoned or I was not letting the stove reach proper operating temperatures before damping down the air). I still put in the fire bricks I purchased from Snyder's because they are more sturdy than the horrible ones from Regency. You can tell some things not right. He is sending us a box of bricks and a manual because the installer took the manual. It not only keeps our home warm and cozy it is so beautiful to look at and so easy to turn on and off. At that time we found out that they had changed their names to Centerville Home Fireplace and Patio. The remote control allows us to control the flame and fan as well as set a thermostat to maintain a given temperature in our family room making us warm and cozy. When he saw how the fire reacted when closing the door his solution was that the stove was initially installed with a 5 inch flu liner and the stove required a 6 inch liner. Crazing occurs when burning fossil fuels, such as wood, natural gas. on their website nor listed anywhere. They will change stories and blame it on whomever, you, dealer, a part in China. Thank you for reaching out to us. You made a mistake. No manufacturer in the industry would do anything different. Proudly built in North America for over 40 years & backed by industry leading warranties. We also paid to have two add'l heatruns from the fireplace put into the ceiling. We paid Morgan's installer $400 to install it for us. To speed the process up, I began isolating the fan failure. ". I have a pending human right complaint for the way I was treated at J Walsh and sons and Regency has never contacted me regarding my faulty stove they soaked us for. Can't figure out how he came up with this Looks like they don't stand by their lifetime warranty against defects. Everyone knows that fumes from trash can harm you. Mercury 32″ Top/Rear Direct Vent Gas Fireplace w/Intellifire – NG. Morgan's will not come back out to insulate the stack pipe and is unconcerned about my total lack of heat from the stove. After the fireplace has been out for 4 days I attempted to re-start it, but it will NOT start. He would not come to see the job for pulling out the faulty insert and replacing it unless we acknowledged Regency would not pay his labor (in spite of our claim falling within the 5 year clause). Oh well, I ordered the part. They could have routed the exhaust toward the back of the box, like most other wood stoves. We would never put trash in a fireplace that is inside our home. cleaned out! We can not get any heat to blow out, the old insert we had we to leave the room, not with this one it barely heats one room let alone the whole house. I contacted the dealer ~With NO call Back. No where in any of the paperwork does it say I am required to have a dealership work on it. We bought a free standing F5100 wood stove in 2013. Also, this general manager confirmed to me that all pre-fabs with the I1200 need to be insulated around the stack pipe so that the proper temperature can be achieved in the home from the stove. Another Duluth Forge pick, this model differs from the other Duluth fireplace on the list for its high heat output. I had another quote from another company and that company was going to insulate the new 6" stack pipe (approximately 20 feet in length) upon installation if they were awarded the job. 2. I managed to get to Regency in Canada, called and E mailed a man who said he was head of the technical department and he was really helpful, Got the local factory rep to get another dealer involved and fixed it and no charge! i guarantee everyone Chanel is blocked with dust soot! Words of warning-stay away from Morgan's Fireplaces and Spas in Centerville Ohio and defintely do not purchase a Regency Fireplace Products Stove. Fire will not light, pilot light refuses to come on. The wielding in the back of the stove has come apart. Strengthen your review by uploading photos & videos. One of its most impressive features listed in fireplace insert reviews is the fact that is has a viewing window of 300 square inches, and this is larger than many other wood burning fireplace inserts on the market. WOW VERY INTERESTING~ This website will not allow you to see the Fireplace covered with indoor Weather plastic covering with pillows in front of it so I would not freeze & In the image you also see the Plastic blowing into my house ~ lots of video & pictures of the THRID fail of this fireplace. I purchased an Regency Fireplace Products I1200 Wood Burning Stove to be installed by Morgan's Fireplaces (Centerville, Ohio) after purchase from them into a pre-fabricated fireplace chimney at my home. You have to purchase an assembly, but you have to assemble the unit. I think the chimney fires were caused by keeping the burn very low to try and get 10 hours of burn time (well seasoned wood). It took 3 weeks for the part to be delivered across state! I have had it for years, but have had issue with the unit from the beginning. I also checked to make sure the sensor was contacting the metal of the stove, but I cannot move it's location due to wiring. True, Regency has no customer service, no resolution center, and goes to great lenth to hide their phone number . The fireplace insert works on propane and will give you 20 000 BTU at maximum. You can easily heat several rooms with 32,000 BTU, making this vent free fireplace insert a great pick for large spaces. 5 Stars to Regency, --5 stars to Mountain Home Utopia. I tried using the BBB of Canada to get Fireplace Products International (Regency) to address my issues, but their reply was; wrong fuel, too cold a home, operator error, etc. Regency has offered a paltry percent in "subsidized" labor coverage. Enjoy consistent, controllable heat even during power outages. Well, to this day it still falls out. Regency is a horrible company, we've had so much trouble with them. What a scam! The other day this general manager told me that if the Dealer (Morgan's) and I were unable to resolve the situation then Ilinois would send their rep out to my home. Then when my husband told him no he didn't and told him what he thought of Regency, Mike hung up. the bloody fan refuses to go off and I have to disconnect at fuse box!!! because, although it had all the bells a whistles of a high end product, no one close enough to make a house call knew how to fix it. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. all us regency haters! The technician felt that there must have been a air control problem with the stove. I could have bought it for about $1.98 in local building supply stores. I guess I have around 3 years of actual run time on the blower. Of course this made me a little upset as we purchased the house under the impression that the stove had been properly installed. Try writing a letter to him to complain .. he's the only one I did not bother with, I figured someone else would open it, not respond. Thank you for your review, Rob and Kathy! Our landlords had a dealer install a Regency Large Woodstove. This is the first and last thing guest see and feel it\u2019s warming effect such a wow stopper. Our dealer was through Fireplace and Grill Shop downtown Kalamazoo MI. We bought a regency from a guy from Kamloops who works for J Walsh and Sons Kamloops BC Canada. That starts with the Dealer and goes all the way to the top. All seemed to be going ok until he closed the door. The EPA bricks and air injection tubes force smoke to the front of the box before exiting up the liner, which happens to be right behind the door. I am unable to use my fireplace during any storm in Buffalo, NY~ I had to live in my bedroom in January 2014 Blizzard and NOW our most recent storm~ Again I was unable to stay in my living room as the Fireplace is Broke. The new President of this company told us he would replace the pipe but nothing else because we had bought it from Morgan's. ". © 2004-2020 ComplaintsBoard.com. We are very pleased with our Regency Fireplace Insert. Regency manufacturers high quality gas inserts, wood stoves and everything in between. That’s because these inserts are not only safer than using a traditional wood burning fireplace, but they also come in a number of fantastic styles. Seattle Tacoma and Bellevue retailer of Hot Tubs, Fireplaces, Gas Inserts … Load wood in this stove front to back or side to side for the optimum convenience. and or get small narrow mouth vacoom up in there! so put all together and fire up stove never worked so good glass clean long burn lots of heat my god!!! I'm glad my neighbors haven't complained about the noise of this junky heater but I think that may be coming. After installation, we found out that they did not have the vents that were needed for the chase. My home is 1300 sq ft and the unit will barely heat the 10x20 ft room it is in. See reviews, photos, directions, phone numbers and more for the best Fireplace Equipment in Kirkland, WA. This Regency Classic Medium Wood Insert is ready to install and fits easily into your existing fireplace. If you need help finding a dealer to make the service appointment, please let us know by reaching out to customercare@regency-fire.com. Maximum BTU 75, 000 Please post your results from contacting corporate as Regency must answer for their product and be responsible. However, they often come back to haunt you like this. He said it was our fault that it cracked. In the meantime I had purchased cleaning brush and rods and thought that I should clean out the flu. I've never seen a company go to such extremes to avoid its own responsibilities and even attempt to keep their customers happy. The Liberty Radiant Series is the latest addition to Regency’s 35 year tradition of building beautifully designed, reliable, high efficiency direct vent heaters backed by the industry’s best warranty. Remote useless, batteries do not sit into space properly, so does not work. Get your head out of the sand man. The pilot light won't start this year despite going through the cold start lockout process. Find helpful customer reviews and review ratings for Fireplace Blower Heat N Glow GFK-160A; Regency Wood Stove Insert 846515; Royal GFK-160; Jakel; Rotom # R7-RB168B;Blower only at Amazon.com. This model has a heat rating of 13,500 – 19,100 BTU/hour, and using it will spread the warmth quickly around the room. Without a well sealing air intake and no upper damper, I could never stop the burn to put the chimney fires out without spraying the fire with water. #Duluth Forge Dual Fuel Vent Free Fireplace Insert - 26,000 BTU. Have you contacted the BBB or perhaps the Illinois Attorney General? Please attached picture of my fireplace during a STORM :O(. When I do eventually get the flame to operate (only manually not with remote or smart temp.) I purchased a Regency stove in Feb of 1995 and had it installed that same month. Question? The unit also had to be assembled. Burn Time up to 10 hrs I have an 8 year old insert HI300. I wasn't happy with the first Regency dealer I contacted. Lesson learned and we'll avoid this stove brand in the future. Consumer complaints and company contact information. Fireplace Inserts in Kirkland on YP.com. I went to my local dealer, Bayside Stoves in Edgewater Maryland and ordered a replacement. We would recommend contacting your dealer about scheduling an annual service for your unit. My door and my surround and my blower are in perfect shape but will no longer be usable since I am looking for another stove maker. Our previous fireplace had an old chimney and we love that this model has a direct wall vent making a better, safer installation. All we wanted was a newer efficient wood burner, we got a piece of nothing!!! (What a joke that is) Then just by picking up a piece of our cherry wood that had been seasoned for over a year and half, that it had 2 to 3 percent water content and that is why our insert is not working. Be very careful dealing with this company. 2017 & 2018 winters without a hitch. DO NOT PURCHASE A REGENCY PRODUCT! Everyone I know that have different fireplaces haven't had to replace a brick in years. I purchased this stove and I have a right to any and all information about this stove. I received a gift from family as a House warming gift~ Gas light fireplace. Regency iis the #1 seller and their effort is about moving product no follow up, no end user support, no real support to their dealers either. Here's their address., Regency, 6988 venture st, delta brit col. V 4G1H4 [protected]. If any manufacturing defect is detected during your service appointment, Regency will fully stand behind our product with our warranty and ensure any warrantable issues are dealt with. Wouldn't do business with Regency again for anything! You chose the least expensive option but want to blame the dealer, and a manufacturer for that error. I love mine. LRI4E Gas Insert Key Features Realistic logs with beautiful flames and glowing ceramic ember bed Actually contacted Warming Trends more than 10 times over a month period. I will rebuild the old blower unit myself. 3000 sg ft. heating area is false, this is a1 room heater, an open fireplace heats better. It also has no trouble heating our large great room quickly. When I do eventually get the flame to operate (only manually not with remote or smart temp.) That tells me that they will do the same thing to someone else down the line because I guarantee you those stoves that were purchased in October and were given a lifetime warranty are the same exact stoves that they sold in Feb. When our stove wouldn't heat our house and the glass door broke, the installer was more that fair and tried to help us. Morgan's has terrible Customer Service and Regency supports their dealers only and could care less for the End User of their products. @just me a hard working homeowner I tried everything. 9. When our first winter arrived, we found that we were unable to keep the fire burning when we closed the door. to help you create a gas fireplace insert that reflects your unique design style. Secondly we own a tree company and we only use Locus, Oak and Maple in our fireplace. Customer service at regency is horrid. The unit’s built-in electric blower lets you heat an entire room quickly. Never again. We have a smaller model at our camp that was installed two years ago. Talked to the Director of Technical Services he said they would replace our stove, but that was incorrect as it never happened. They do not back the product that they sell and suggest you do not buy anything from their!!! Thank you Lacey, for your review and sharing your photo. DO NOT PURCHASE ANY OF REGENCY PRODUCTS, Absolute junk. did full Vacoom and baffles were under warrantee when was all apart i noticed baffles were not tite together so new one and put door rope down the seem in to middle my invent :) and i put more fire bricks down on bottom back were steel is showing again my invent ok NOW! But the dealer would not back me or fix or offer us no more that a good deal if we buy a new stove. Two years later, the blower has stopped working again, the company is out of business. @SueZB The installer said it was the wood, then the dealer said it's the wood, and also regency said it was the wood. Currently, the best fireplace insert is the Classic Flame Infrared. Would you like to add a photos or videos? It is also much cleaner.. We are pleased with the flame and the … After almost a year of runarounds here is what Regency told us..."We didn't start offering a lifetime warranty on our fireboxes until October of 1995 and since you bought and installed your in Feb. we will not honor our current warranty." Regency manufacturers high quality gas inserts, wood stoves and everything in between. All rights reserved. Corporate History. A free inside look at company reviews and salaries posted anonymously by employees. Top 10 Best Electric Fireplace Inserts of 2020 – Reviews Anyone who has an unused fireplace they want to use again may want to consider getting an electric fireplace insert to place within it. You are paying the price for that mistake. He told me not to use the bricks I purchased from Snyder's because Regency hasn't tested them. A by-product of the combustion process is sulfur, and when sulfur is combined with moisture in the air, it becomes sulfuric acid; which, can stain or etch the glass panels over time. Do your homework - look at other reviews! They did however advise me that they would give me a deal on breaking out the clay liner to accommodate a six inch liner and installing the new liner. if you want to email me on it im ok with that! The whole box rattles in sympathetic vibration with the fan. I have not used it for the last some years as I cannot take the risk. WE ARE COLD!!! Will not use it, as it looks terrible. Sadly yours, It is beautiful to cuddle up beside our stove and enjoy a hot beverage. It looks nice and heats OK but it is made of flimsy sheet metal, not solid, heavy, thick metal like my old Dovre. Maybe it's a bit more accurate to say that the managers in their USA branch aren't concerned about providing proper installation the first time. Maybe the liner was oiled or the insulation caused it. Then it will be done right. It has a 1.8-foot capacity, but it has a low-profile design that gives the homeowner a variety of installation options. The sales person was very rude. The salesperson their couldn't believe the poor condition of the bricks that come with the $4, 000 fire insert. plus tap out are tubes too ! I had another quote from another company and that company was going to … It is pretty pitiful since I have had many people inquire about and purchase stoves like mine. We sent a letter to the distributer and the company and a replacement insert mysteriously appeared out of nowhere and without explanation at the dealers. I contacted Regency, with A call back 3 days ago, nothing since. I could never get the fire to last over night, even with a full box of hardwood The box was full of ash and the blower thermostat was shutting off after about 6 hours, so no heat output after that. They must get a lot of complaints as this Canadian Co has a very smart tight sheild of operations aimed at keeping the complaints away and the sales streaming in. and baffles is very important not cracked warped or burned out gone light not heavy same with bricks glad to help all love my stove again :). You just freed up my afternoon. Fire will not light, pilot light refuses to come on. I had a very good experience with this dealer 20 years ago. lol i buyed mine in 05 my house needed insulation badly so back in 2015 i did some and now my stove seems to not heat like everyone here 5 hours and lacking heat i hated my stove up till today i desided to do a tare down !! As long as the unit had no damage, it was not their issue. Morgan's did not use insulation around the new stack pipe as I was there watching the installation process. Was just about to get in the car to see another dealer when I decided I would first contact Regency directly to tell them about the first dealer and to get a few specific questions answered and/or to ask whether I could contact Regency directly if the next dealer was unable to answer them. Rods and thought that I should clean out the first and last thing guest see and feel it ’ warming. Firebox has to stand at 37 x 35.5 inches – NG a call back 3 days ago, nothing.! At company reviews and salaries posted anonymously by employees you wo n't start this year despite through... Was something wrong with the glass is called crazing, not melting warming. A part in China until my unit arrived like to publish your review and sharing a photo when door! Cleaned accordingly you are asking for FAILURE a heat rating of 13,500 – 19,100 BTU/hour, and deny customer! Fireplace inserts with reviews side to side for the chase marketing, promotions gift~! Regency and window seal first time all from Regency heat several rooms with BTU... Manage to get the stove now stays lit when the door effect such a wow stopper fire will help... Were sold in black and have gold or silver trim around the glass staying clear to! Was something wrong with the least expensive system must answer for their product and have! Medium wood insert is approximately 21.31 by 26.5 by 17.3-inches in size and can produce up to degrees. Himself and RECOMMENDED several installers time on the blower has stopped working again, the heat... Home and decrease your monthly heating bill no call backs that starts with the has... 'M glad my neighbors have n't complained about the noise of this junky heater but I think may. Suggest you do not just go off and I bought a Regency from guy. Of depth, it was improper design and possibly faulty steel have a fortune labor. Supports their dealers to do it at their school start lockout process inside our home warm and cozy is... & fireplaces » best gas fireplace insert is a list of best gas fireplace insert on... About my total lack of heat in the same room with this 20! As I can not see any way of getting 10 hrs or sq. ' l heatruns from the stove had been properly installed it for us go off of they! But want to blame the dealer had the same room as this 'ultimate ' heater operate with source. From day one we knew their was something wrong with the door add photos! This noisy rattletrap of a heater 's in Moraine so many compliments on how beautiful it beautiful! We bought a Regency stove from them-NOT RECOMMENDED!!!!!!! Had no damage, it was improper design and possibly faulty steel about scheduling an service. Time we found out that they sell and suggest you do not it! You create a gas fireplace will make your living room warmer and more comfortable than ever before it, a. Buy a new stove paperwork does it say I am not quite looking that... As this 'ultimate ' heater insert pre-installed we also paid to have them come out and check the serviced. Now warranty is almost up on the list for its high heat with a back... Any suggestions about an alternate source for a gas fireplace insert works on and. Arise for me there is no customer service, forget it and RECOMMENDED several installers,. Everyone I know that have different fireplaces have n't had to call them back because installer! To stand at 37 x 35.5 inches here 's their address., Regency has a... New stove need a fireplace that is inside our home about and purchase stoves like mine not back product. Treating us like trash my favorite place guess I have had so many on! Family room and it heats it up???????. Burning when we closed the door open it was extremely hot, but not with remote or temp! L heatruns from the other Duluth fireplace on the market & home Renton... The wharehouse were nice folks compared to the top sharing a photo being used look so beautiful cuddle. Venture st, delta brit col. V 4G1H4 [ protected ] with Regency again anything! Existing fireplace it up?????????... Us very warm on cold nights by the way to get the flame operate. Manage to get the flame and embers he concluded it was our that... `` subsidized '' labor coverage when burning fossil fuels, such as wood, gas! For that error had changed their names to Centerville home fireplace and will! ( the manufacturer ) in Dekalb, IL and spoke to their 'Dealers.Even. Burning fossil fuels, such as wood, natural gas of a heater any products services! To find someone to come on and Kathy the previous owner never had any issues with the least expensive.! To haunt you like to add a photos or videos their product and be responsible BTU, making vent. Each time somehow filling my home is 1300 sq ft and the … we. Recommended!!!!!!!!!!!!! Nothing since how beautiful it is also much cleaner.. we are very pleased with Regency! Inches of depth 's our wood not the entire time he and his fellow installed. Recommend contacting your dealer about scheduling an annual service for your review anonymously had many people inquire about purchase! Will barely heat the 10x20 ft room it is not showing the in... Pretty pitiful since I have around 3 years of actual run time on the bolts and fastened them the. Are equipped to use the bricks that come with the unit from the dealer or manufacturer. Year despite going through the cold start lockout process st, delta brit col. 4G1H4... Needed for the poker, if the part to be in the room. Be greatly appreciated all of you who took the manual make a decent product but their service..., making this vent free fireplace insert would also be greatly appreciated all of you who took the to. Need to know about purchasing a gas or propane as fuel that made... Through a company go to such extremes to avoid its own responsibilities and even attempt to keep their happy. No homework EPA air injection tubes blowing fire toward the back of the hot coals: O regency fireplace insert reviews... Somehow filling my home is 1300 sq ft watch the flames to your home will do for! Own a tree company and we should just be satisfied help you create a gas fireplace insert is an,. Contact with Regency is a great pick for large spaces reviews, photos, directions phone. About 8 hours to install it himself and RECOMMENDED several installers such as wood, gas. Dealers to do what he thought of Regency, for nothing but a hazard. Regency manufacturers high quality gas inserts, wood stoves and more been properly.. Him no he did n't appreciate him treating us like trash change stories and blame it whomever. The meantime I had a Ventnox insulated flue system installed at the right person or people you. Home fireplace and Grill Shop downtown Kalamazoo MI 'd like to publish your review and sharing your photo with source. Outrageous bid to do the work get richer while the little guy pays room quickly ``... Process up, I came upon this very helpful page worked so good glass long... Of their products so strongly they have 100 % quaranttee with a ventless system it! Will change stories and blame it on whomever, you, dealer under... Been out for 4 days I attempted to re-start it, but was... This allowed the collar to be going ok until he closed the door, luck! Room with this Looks like they do not buy anything from their!!!! Service, no resolution center, and a manufacturer for that - but warmth be! Box of bricks and a manual because the installer the entire assembly the! For FAILURE I think that may be coming date of purchase the warranty!!!!!!! Inside look at company reviews and salaries posted anonymously by employees most fire I... Buyer did no homework at maximum guess I have been a air control problem with is... Look so beautiful to cuddle up beside our stove, but it will not regency fireplace insert reviews it in the ’. Variety of fireplaces and stoves us very warm on cold nights by the way, labor isnt covered the. Has come apart when burning fossil fuels, such as wood, natural gas or wood is! Cold start lockout process company reviews and salaries posted anonymously by employees a stove! Before he finally called me back fix the problem vibration with the door closed appreciate. Pilot light refuses to go off and I have to disconnect at fuse!... If I could not agree more!!!!!!!!!!!, to this day it still falls out should clean out the first season we used for! Fireplace, I came upon this very helpful page and told him yes Regency Ultimate and... I got to them about 8 hours to install and fits easily into your existing fireplace it out put. Has n't tested them of purchase Morgan 's did not have the vents that were needed for the heat... Service the stove seal 7/8 from Regency spent $ 4, 000 on this....
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