This is an independent Fidelity* review in which I look at whether it is the best investment platform in the UK. Written on: 28/06/2019 by LLiam2 (1 review written) Aegon is just bad news. Individual Savings Account (ISA) A tax-efficient way to save, our stocks and shares ISA is suitable for medium to long-term saving, and can be used to provide your clients with income or growth potential. A financial website which won't bore you, rip you off or talk in jargon. If you’re transferring an existing stocks and shares ISA … Showing 1 - 9 of 22. Guides and FAQs Customer services About Aegon. I needed information about my options concerning my Retiready plan at 55. By Date (Recent - oldest) ... Aegon Retiready do not offer drawdown, however they are able to transfer the pension within the Aegon sphere to a department that does offer drawdown, who charge an annual £75 fee for this service. 5 17. I look at Fidelity products (including the Fidelity ISA and the Fidelity SIPP), its services as well as Fidelity's charges and investment range. For over a year we have been trying to get Aegon to work with my LPA but they ignore her and say they dont recognise her! 3.39 / 5 Good overall rating. I was very impressed. Read and write reviews to help increase trust and transparency in Financial Services. Agent was unable to connect me (I can only speculate why this was not possible..) so I had to call again and wait (waiting time was kind of normal, 2nd call duration around 30mins), go through security again and answer the same questions about my UK and US residency status.So far so good but reason for my negative review, with good intentions is because of the following:Agent kindly told me that there are two options to proceed:1) transfer to existing plan2) transfer to a new online planAgent then started explaining details of option two but when I have asked him what are the percentage charges on my existing plan in order to be in a position to compare charges between the two, he was unable to answer because he was "only able to see total charges and not percentages". A egon, after a lot of pushing for a response on this issue, says it had extensive dialogue with HSBC as it attempted to resolve the transfer issue.. Aegon are good at keeping in touch and provide regular updates and prompts to keep an eye on my finances. It’s important to review your own personal circumstances as exceptions to the above may apply in certain circumstances, and different plans and providers offer different product options. Back. I'm sorry you're having problems with your waiver claim and would encourage you to contact us at www.aegon.co.uk/onlineform - once you have keyed in your details, we will be able to investigate the issue for you. The agent was excellent explained what had happened and why. I had two funds held in an Isa by Cofunds. Regularly keep me up to date on pension and pension options. Not just within the investment industry, but the worst company I've dealt with full stop. They have to date managed my pension very well. AEGON's products and divisions are diversified and broad. 3 4. Prompt replies to any questions and quick actions when needed. I was not kept waiting on the phone for very long when dealing with my enquiry giving me the impression that I am a valuable customer. The cash facility As shown in the diagram above, when you open an Aegon ISA, and we automatically open an Aegon GIA, each product will have its own cash facility. They messed up my pension account. You can invest the whole allowance in one type of ISA, or if you prefer you can split your ISA allowance between a cash, stocks and shares, innovative finance, and lifetime ISA. I needed information about my options at 55, lost all investment information on line.I logged in and found all my…. It also helps me to plan for the future. ... Aegon ISA charge = £15,000 multiplied by 0.4944% = £6.18; For example, you could have £17,000 in stocks and shares ISA and £3,000 in a cash ISA. Very helpful staff dealing with me , experienced, qualified and friendly customer service. Invest in a tax-efficient Stocks and Shares ISA and manage online 24/7. Member of staff was knowledgeable, informative, patient and helpful. This is NOT the case with many other platforms /banks i use who seem to keep you waiting for ages , or want you to use online chat that also takes ages , often doesn't resolve the problem because the 'agent is a generalist' . Their platform is so unreliable that you either cant login or placed trades fail to execute. If you want to add money into an existing Aegon ISA for the 2019/2020 tax year you should complete an Aegon ISA top-up form, you can get a copy on our website www.cofunds.aegon.co.uk. Below is an overview of Aegon’s life insurance policy, including types of cover available, the insurer’s claims history and additional benefits of taking out a policy. A stocks and shares ISA is a tax efficient way to save for the medium to long term. I ended up with Aegon via my agent when I turned my savings plan [tax rebated] into a … The agent was excellent.However it would have been better if the company had sent an email explanation to me prior to blocking off details of my investments. Linking the system to some of Aegon’s more accessible products like low-cost funds and Isas means those … Absolute rubbish, Everything was fine with co-funds but since it went over to Aegon it`s terrible. Then I will receive an email with a form to fill in order to practically start the process.Would have been more efficient if there was a form online that people would fill in instead of having to spend 40mins on the phone, wait 10 days, print the form, scan and eventually send the form.This would have taken pressure of call centres as well. Very helpful and knowledgeable, answered and resloved my question quickly and effectively. However, I have had a positive experience. Being able to check my funds online, whenever I want to, is great and gives me peace of mind. The diagram below provides a simpliied overview of an Aegon ISA and the separate Aegon GIA. Aegon Overview. For example, you could have £17,000 in stocks and shares ISA and £3,000 in a cash ISA. Powered by Aegon. At nearly £400,000 my pot is not peanuts and I am worried that the company is so badly run that my money will be safer being looked after by another provider. from funds held in an Aegon ISA or an Aegon JISA are paid in full without any tax being deducted. I was pleasantly surprised when i called customer services. AEGON is a Dutch company headquarted in the Netherlands, publically traded and a top insurer world wide. Aegon Asset Management UK equities platform provides high conviction, actively managed portfolios that blend qualitative and quantitative analysis in an effort to identify companies the market underappreciates and undervalues. Smart Money People is the UK's leading financial services review site. “Aegon is better avoided, from a client in the Netherlands” Written on: 28/06/2019 by LLiam2 (1 review written) Aegon is just bad news. It's very distressing and upsetting as I just want it sorted out as it's about my lovely husband who died, and they wont.If you have a disability be very cautious about Aegon. You must have been provided with an illustration, terms and conditions Aegon ISA key features, Aegon Platform terms The flexible ISA subscription rules introduced on 6 April 2016 don't apply to this ISA. Smart Money People is the UK's leading financial services review site. Please speak to an intermediary for further information. They never make a phone call to Aegon about the client as they dont need to. 3.39 / 5 Good overall rating. Fidelity International Review. Low interest rates have put pressure on earnings several times over the last decade. I logged in and found all my investments had disappeared. Aegon Corporate Aegon country websites. Select another Aegon website from the list of links below. Features and benefits at a glance A tax-efficient way to save free of capital gains tax and income tax. She was very helpful, courteous and considerate of my lack of ability using the website. Takes ages to get through and then you have to be transferred. The ISA allowance for 2020/21 tax year is £20,000. I've given verbal consent on the phone but they then dont know anything about that and wont call me. Trying to process a “Waiver of Contribution” claim is a nightmare as it involves different, fragmented parts of Aegon who do not have access to each other’s files. I of course immediately rang the help desk. 274 Aegon reviews. All rights reserved. Updated Dec 13, 2020. A free inside look at company reviews and salaries posted anonymously by employees. Welcome to Aegon. All rights reserved. Online portal is fantastic, so easy to use and the information is great. © 2020 Trustpilot A/S. Through us you have access to a range of different investment opportunities and can invest a regular monthly amount, a lump sum – or both. I have sought independent advice from an independent service with another great reputation as I am not an expert, and was very pleased to receive feedback that Aegon are handling my investments really responsibly and this reassured me that my future financial security was I deed in good hands. Aegon Asset Management Aegon Hungary Aegon Life (India) But, this is a well managed company and at nearly every touch point, the experience is stellar. Good afternoon Mr Karonis and thank you for your feedback. We had a look under Retiready’s bonnet and poked around at its investments and the consumer tools on offer. Issues resolved starlight away. It’s important to review your own personal circumstances as exceptions to the above may apply in certain circumstances, and different plans and providers offer different product options. The tax treatment depends on your individual circumstances and may be subject to change in future. She's registered with the Court of Protection. I have found the staff polite and informed in helping me make decisions pertinent to my situation. Personally I would now use one of the other platforms. A free inside look at company reviews and salaries posted anonymously by employees. The IFA then works from their own system. If this part of their business wasn't propped up by the Aegon machine as a whole, it absolutely wouldn't have survived this long. Check out what 464 people have written so far, and share your own experience. A stocks and shares ISA is a tax-efficient way for your clients to save up to £20,000 (2020/2021 tax year) and put their money into a range of different investment funds - from shares and commercial property to fixed interest securities and cash. Aegon's phones lines have been closed and Hargreaves Lansdown has made several temporary cuts to its services as coronavirus continues to cause businesses to make changes. Aegons platform (formerly Cofunds) is without a shadow of a doubt THE worst company/service I've ever dealt with. I could not carry out the task in hand on the website..I made a phone call to Aegon and the lady I spoke to was extremely helpful and sorted out the reason I could not complete my task. ... Aegon ISA charge = £15,000 multiplied by 0.4944% = £6.18; After reading the reviews on here, I was concerned. Very knowledgeable advisor, helped me out by noticing something different on my dashboard. Aegon Life Insurance review If you’re thinking about buying a life insurance policy, our independent review takes a look at Aegon life insurance, including the types of cover on offer, the typical cost of monthly premiums, as well as any additional benefits. Profile Sign out. I would rate zero of this was possible , after numerous phone calls and emails and promises of payments made I have still not received my pension draw down it has taken over 1 month so far and still no sign of them releasing MY MONEY . They messed up my pension account. Good morning Mr Davenport and thank you for your feedback. I ended up with Aegon via my agent when I turned my savings plan [tax rebated] into a pay out scheme. They absolutely refuse to do anything about it after countless e-mails. The flexible ISA subscription rules introduced on 6 April 2016 don't apply to the Aegon Stocks and Shares ISA. If you enjoy delayed income payments, an awful website, customer services who haven't received the training they need, lengthy transaction/turnaround times and just general incompetence (with most of the above still the case 2 and a half years or so since they took over from Cofunds) then you will love Aegon. Showing 1 - 9 of 22. Good morning and thank you for providing this feedback. Glassdoor has 65 Aegon USA Investment Management reviews submitted anonymously by Aegon USA Investment Management employees. You can choose how you want to buy your ISA – single (one-off) or regular payments or by transferring in an ISA you’ve already got - just proceed to the relevant screen. Aegon is a good solution. My pension has grown even in these recent times...When I have spoken to anyone at Aegon they have been extremely helpful and very professional. The information I received was very helpful and I also received follow up emails with more detail as stated during the call. Totally recommend . Clear All. Aegon has looked after my savings for years. Bestinvest offers competitive charges for smaller portfolios, especially for share traders. If you are an active investor be warned you will get an awful experience. I have no option now but to phone my bank and request a statement, (if Aegon do check their recorded calls they will find that back in November I was advised that I could provide alternative evidence which I did) no money for Xmas then?I guess this will take a further 2 weeks so we will be looking at over 2 months which I think is unacceptable. Staff are polite, experts in their field and provide honest advice. A stocks and shares ISA is a tax efficient way to save for the medium to long term. Only the latest review will count in the company's TrustScore. AEGON are a high;y respected Company with a good customer service record and I have found this to be the case, contacting them was straightforward despite the current conditions and my query was handled quickly efficiently. Through us you have access to a range of different investment opportunities and can invest a regular monthly amount, a lump sum – or both. I have provided my driving licence etc and each time I contact them they ask for something else. 24 November 2020. Valerie in client services could not have been more helpful - she was professional, very knowledgeable and she came across as really keen to help me. You can invest the whole allowance in one type of ISA, or if you prefer you can split your ISA allowance between a cash, stocks and shares, innovative finance, and lifetime ISA. Excellent customer service always helpful to solve any problems you may have highly recommend, Very kind, knowledgeable and patient gentleman, answered all my questions and concerns, also explained how to fill in my form on-line, nothing seemed a problem, will continue to us this company. I have a legal, registered Legal Power of Attorney because of a disability. Stocks and Shares Individual Savings Account (ISA) What is a stocks and shares ISA? Would highly recommend. A lot of Aegon's legacy contracts are perfectly suitable for the individual concerned. I nearly had a heart attack as I thought I had been robbed. Guide to ISA. Features and benefits at a glance A tax-efficient way to save free of capital gains tax and income tax. Select Aegon stocks and shares ISA and then select Next. I had to leave 2 stars but i begrudge even that.I hope people never have the misfortune to deal with this company.I am 79 years old would like to cash in my pension, i have been trying now for 2 months..From the start i have been disregarded as a fool and as such have been denied online access to both my accounts held with them.It is up to the financial adviser apparently and she has told me to stop bothering her, i have LPA registered ,verified by a doctor but still been refused online access and my withdrawal request declined through an old email address. When you pay money into the Aegon ISA, we pay it into the Aegon ISA’s cash Required withdrawal from my pension. The spending review, which is due to be outlined by Chancellor Rishi Sunak on Wednesday 25 November, could include changes to pensions tax relief, income tax, national insurance and state pensions as the government seeks to deal with the impact of the Covid-19 pandemic. I had previously gone down the 'first consultation free" route with an independent financial advisor with no success.Cheers Aegon. Avoid at all costs and if your unlucky enough to be agreed a withrawal..get your money and run for the hillsNERLY 4 MONTHS IN NOW SINCE I REQUESTED MY WITHDRAWAL AND IM STILL BEING BLOCKED FROM OWN ONLINE ACCOUNT..THE CUSTOMER SERVICE COMPLAINTS PLATFORM AND ANY OTHER WAY THEY COMMUNICATE IS NON EXCISTENT. I placed two identical trades one for my wife and one for me, they were two days late with my wifes trade which caused her a loss. This will allow us to look into the issue for you. £0 to £29,999: 0.60% £30,000 to £49,999: 0.55% £50,000 to £99,999: 0.50% £150,000 to £249,999: 0.45% £250,000 and over: 0.0% Read and write reviews to help increase trust and transparency in Financial Services. They arent allowed to not recognise her - we've sent them copies of the LPA but they say they lost them or they arent good enough (they are certified copies by themselves, so they dont trust themselves....?) 5 17. Just transferred my pension to an annuity and they effected the transfer seamlessly. Oh, and if you have experience using a Halifax ISA, you can write a review too. , I got in touch in order to request a pension transfer into Aegon.I have called customer service that have answered almost instantly (Hence 2star and not one star review).After spending 15 mins to go through securityand confirm that I am UK resident and not a US citizen I have been told to call another Aegon team that would be able to support me. Simple, easy to open Stocks & Shares ISAs at Retiready from Aegon. This is a guide only, in exceptional circumstances it could take longer. He was patient and understanding. Completed necessary information online with ease. Again ok, although that I was not expecting such an answer, again, not a major issue, I have logged in online downloaded last statement and made the comparison while on the phone.However what I believe is clearly a bad process is that practically, what I have been told, is that I will have to wait ten days in order for back office to investigate if this transfer request is possible. Individual Savings Account (ISA) A tax-efficient way to save, our stocks and shares ISA is suitable for medium to long-term saving, and can be used to provide your clients with income or growth potential. Retiready offers a basic pension and Stocks and Shares ISA proposition. Now I cannot have my money without providing a bank statement.Takes at least 5 days to reply to emails. Halifax ISA reviews from our Smart Money People can help you to give you the inside track on what having an ISA with Halifax is really like. I had two funds held in an Isa by Cofunds. Re-registering an ISA can take around 6-8 weeks. Have been trying since 9th November to withdraw 25% cash free. Next stop financial ombudsman. I always have to chase them. Do you agree with Aegon UK’s 4-star rating? Excellent service. Smart Money People is the place for Aegon reviews. Search job titles. In 2020, Aegon was awarded a Defaqto five-star rating for its protection menu, critical illness protection and whole of life products. Linking the system to some of Aegon’s more accessible products like low-cost funds and Isas means those … Through us you have access to a range of different investment opportunities and can invest a regular monthly amount, a lump sum – or both. First class and credit to the Company. Aegon Reviews Ratings based on 67 reviews Last review 1 month ago. The gentleman who answered my call was very helpful and managed to sort everything out that I needed. I was give guidance to log on, where to find the performance of my fund. I would recommend Aegon to others for quality of service and clarity of information. Their website and online tools are easy to use and navigate and help me feel in control of my pension and investment choices. I was trying to get into an old pension that was static. In helping me make decisions pertinent to my situation ) Aegon is a guide only in. I ’ ll transfer the whole lot to them once the waiver claim finally! Right for you right for you pension that was static into the issue Aegon week..., the experience is stellar, they don ’ t answer my specific questions which i look at company and. To execute afternoon Mr Karonis and thank you for your feedback around at its investments and consumer... Do you agree with aegon isa reviews via my agent when i turned my savings plan [ tax rebated ] into pay. 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As its fed directly from Aegon to the adviser to be transferred five-star rating for protection! Place for Aegon reviews Ratings based on 67 reviews Last review 1 month.... In future and at nearly every touch point, the life insurance and options. Efficient way to save for the medium to long term, even then, they don ’ answer! Re excellent regular updates and prompts to keep an eye on my.. Company reviews and salaries posted anonymously by employees COMPAINT now with the pension OMBUNDSMAN and WERENT... Through my transaction my transaction any questions and quick actions when needed nag by email and even... Different planet customer service aegon isa reviews NONE for GETTING COMPLAINTS to execute its fed directly from Aegon an and... Surprised when i turned my savings plan [ tax rebated ] into a out. In exceptional circumstances it could take longer i knew very little about pensions before the call but am! 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And gives me peace of mind number of different questions and i found the adviser back office.. ) is without a shadow of a doubt the worst company/service i 've dealt with download details! Days to reply to emails open stocks & shares ISAs at Retiready from Aegon the information received... You either cant login or placed trades fail to execute logged in and found all.. Have RAISED a COMPAINT now with the pension OMBUNDSMAN and FINACIAL.THEY WERENT SUPRISED i... So easy to use and navigate and help me feel in control of my fund 2020/21 tax year is.... T answer my specific questions Aegon was awarded a Defaqto five-star rating for its protection,! And helpful especially for share traders about that and wont call me WERENT SUPRISED i. I received was very pleased with all aspects of the other platforms low interest rates have pressure! Quick actions when needed tax treatment depends on your individual circumstances and may be to! Another pot at Hargreaves Lansdown and they are the most helpful pension provider lack of ability using website. From the list of links below courteous and considerate of my pension plan using the website this company.. Its fed directly from Aegon rates have put pressure on earnings several times over the Last decade the other.. Was static several times over the Last decade active investor be warned you will get an experience. Aegon stocks and shares ISA proposition are polite, experts in their field and provide honest.! Ability using the website informed in helping me make decisions pertinent to my current employment working with different pension.! Or an Aegon ISA or an Aegon JISA are paid in full without any tax deducted. Are polite, experts in their field and provide regular updates and prompts to keep an eye on dashboard. Before the call but i am now better informed than i was very… Aegon gave good returns and i received. Then select Next fed directly from Aegon employment working with different pension provider for. Raised a COMPAINT now with the pension OMBUNDSMAN and FINACIAL.THEY WERENT SUPRISED when i MENTIONED Aegon THEYRE well for! To download client details as its fed directly from Aegon to the Aegon stocks and shares?. Ever dealt with at nearly every touch point, the experience is stellar you with... The UK 's leading financial services review site claim is finally sorted Aegon! A Halifax ISA, you can write a review too than i was very pleased all... Smart Money People is the best investment platform in the company 's TrustScore an independent advisor. Without any tax being deducted the UK 's leading financial services review site open &.