This way they become eligible for updates and even compensation based on the culmination of the class-action lawsuit. From a more technical standpoint, the associated vulnerabilities made sure that processing network packets was a tediously slow process. ], List of 71 Bad Cable Modems You Should Avoid Buying [Do Not Buy], 13 Best Comcast Xfinity Approved Modems [Highly Compatible in 2020], Cisco DPC3941B / DPC3941T  (commonly, Comcast Xfinity XB3), Compal CH7465-LG / Arris TG2492LG (commonly, Virgin Media Hub 3), Super Hub 3 (Arris TG2492LG)  (commonly, Virgin Media), Telstra Gateway Max (Netgear AC1900 / C6300) (Australia), Modems featuring Puma chipsets can cause almost. In certain cases, even one percent of the requisite bandwidth resulted in modem crash. The companies under the scanner were Linksys, Hitron, Cisco, and Netgear. Can't get Cox's system to validate my Arris SBG10 modem/router combo unit. If you have purchased your own modem, we suggest that at some point in the near future subscribers replace these cable modems with an approved NewWave modem. Defective Puma 6 chipsets in select modems eventually led to a class-action lawsuit, filed by the consumers. Here are some of the threats that come along with the faulty Puma 6 modems. It is a participant in the Amazon Services LLC Associates Program, an affiliate program designed to provide a means for websites to earn fees by advertising and linking to Amazon.com. However, you cannot determine them just by looking at the specs. Both Arris and Puma accepted the issues and defects but did nothing in regard to solving the issue. However, in order to exploit these vulnerabilities, the attacker must know the IP of the concerned user. Page 25: Troubleshooting Tips If you have cable television service, check your television to ensure your cable service is operating properly. However, few brands do not feature logos on the package. For that, you can always refer to the featured list at the bottom for enlisting the modems to avoid. Every Arris network device — modem, router or gateway device, which combines a modem and router — provided by AT&T that Nomotion tested had a secret firewall bypass on port 49152. Another strategy used by certain modem manufacturers includes setting up a compatible firmware onto the gadgets. ARRIS Enterprises, LLC, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the SURFboard SBG10 DOCSIS 3.0 Wi-Fi Cable Modem complies with 47 CFR Parts 2 and 15 of the FCC rules as a … Here is the complete list of faulty modems that we must refrain from. Eventually, what was presumed to be a minor hardware issue, turned into a big-discovering lawsuit! There are quite a few reasons why you must refrain from purchasing bad modems. While the optimal latency range is 20ms-40ms, these modems even experienced something in the ballpark of 200ms. I have just replaced it with Motorola MB7621, and my download speeds have returned and it has a two year warranty and the Broadcom chip 24×8. SBG10 Users Manual_Statement ARRIS Retail Devices SLWSR Card: 2018-10-23: SBG10 Users Manual Users Manual: 2018-10-23: SBG10 Users Manual_Statement ARRIS Retail Devices SLWSR Card: 2018-10-23: SBG10 Users Manual Users Manual: 2018-10-23: XI6 Exhibit D Users Manual per 2 1033 b3 Exhibit D Users Manual per 2 1033 b3: 2018-03-30 While only modems with Puma 6 chipsets showcased issues, there are updates the even the certain Puma 7 devices crashed courtesy of the existing Intel-specific issues or an entirely different bug. We’ll earn a small referral fee, if you make a purchase using our affiliate links. As such, we constantly evaluate cable modems on our network for compatibility and performance. NewWave requires customers to use a DOCSIS 3.0 Cable Modem. Your email address will not be published. Page 11: System Requirements The last modem router combo unit that we will suggest for Comcast Xfinity is the ARRIS SURFboard SBG10. Therefore, it is necessary to keep a close eye on the mentioned list of defective modems and stay away from the featured models while making the purchase. Looking at its design, the SURFboard SBG10 is compact and is lightweight. In most cases, increased latency made way for sub-par gaming and interactive performances. The major one under consideration was the performance loss. ARRIS Enterprises, LLC, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the SURFboard SBG10 DOCSIS 3.0 Wi-Fi Cable Modem complies with 47 CFR Parts 2 and 15 of the FCC rules as a … Due to the discontinued production, manufacturer support changes, or other technical issues, these cable modems are no longer recommended. NewWave reserves the right to refuse service to any modem or modem model which might impair network performance. The ARRIS SURFboard SBG10 combines a DOCSIS 3.0 cable modem with an 802.11ac Wi-Fi router with 2 one-gigabit Ethernet ports. User manual instruction guide for SBG10 SBG10 ARRIS. Here you can find the default IP address and the username and password for the user interface of the ARRIS SBG10 SURFboard® Wi-Fi router. It is because of them, that we’ve finally found out the bad modems that create many internet issues. It weighs only 1.96 pounds as well. ARRIS SURFboard SBG10 DOCSIS 3.0 Cable Modem & AC1600 Dual Band Wi-Fi Router, Approved for Cox, Spectrum, Xfinity & others (black) 4.4 out of 5 stars 8,891 $111.16 Second-hand modems obtained from online sources may not work properly on NewWave’s network even if listed above. Vulnerabilities included driving the modem offline via low-bandwidth streams. Learn more. Docsis 3.0 wi-fi (71 pages) Modem Arris touchstone TM1602 User Manual. Users, who have purchased a defective modem, based on the vulnerabilities and bugs listed above in the discussion, can file issues separately with the law firm. The Puma 6 Bug also makes way for connection lags courtesy of smaller payloads. ARRIS SURFboard SBG10 DOCSIS 3.0 Cable Modem & AC1600 Dual Band Wi-Fi Router. At present, Schubert Jonckheer & Kolbe LLP is the law firm investigating the matter and fighting the class-action on behalf of the ill-fated customers. These modems incorporate the latest cable technology, have the capability to deliver faster Internet speeds, and have a longer expected lifetime. Approved Modems is a resource website dedicated to help people like you find the best-rated modems that are compatible with their ISPs. Jitter is one aspect that affect game-playing the most. In some cases, the modem manufacturers have taken action on the issues and claim to have resolved the problems, but why risk it, when there are plenty of good quality models available on the internet. If the modem starts throttling the internet speeds, shows increased jitters, and high latency, it could be a faulty modem. Lastly, the best fix is to avoid the modems that we have listed in this post! The following modems have been tested and approved by NewWave but are only recommended for the Lite Plan where the Mbps does not exceed 50Mbps.Motorola Surfboard SB6120Motorola Surfboard SB6121Zoom 5341. Pilgrim_99 4 months ago. List Bad Modems To Avoid in 2020. It has 16 downstream and 4 upstream channels and AC1600 Wi-Fi, making it a perfect choice for homes with less devices to manage. To start with Arris started the initiative by resorting to the Broadcom chipsets instead the Intel-powered ones, in select devices. A faulty modem can hinder your online experience while making you prone to threats and vulnerabilities. To start with, the lawsuit originally concerned Arris International as initially it was there modems which showed signs of defects. Troubleshooting the modem can help you intercept the effectiveness of the same. The CPU side-tracked the essential tasks and allow the pranksters to take up all the resources belonging to the SoC. In simpler terms, they take a lot of time when it comes to processing network packets. No dates have been specified to retire these modems from our network at this time. A high-speed internet experience that's quick, easy and economical 2 products in 1 - The SURFboard SBG10 combines a DOCSIS 3.0 cable modem with an 802.11ac Wi-Fi router with 2 one-gigabit Ethernet ports. Not just that, there are several safety concerns to account for. Your email address will not be published. It uses DOCSIS 3.0 technology to provide ultra high-speed Internet access on your home or small business network. Not just that, these bugs were also discovered in Puma 5 and Puma 7 chipsets. Thanks to the network security experts and forum users, who tests a lot of internet equipment. In most cases, they’ll will look completely fine until you make the purchase. Note: NewWave Phone Service is only supported on Arris cable modems (eMTA) leased from your local NewWave office. Rogue tasks ate up the speeds and resources allocated for the basic networking activities. Not just the more demanding activities but even basic online interactions get thwarted due to the existing vulnerabilities. At present, these modems will continue to operate normally on our network and are permitted. Wired Connection If you lease a modem from NewWave, you don’t need to do anything at this time. Features of the Arris Surfboard AC1600 SBG10 Dual-Band Wi-Fi Router. I'll reply to this note if the Tech can get it resolved. The x86 Processor couldn’t handle high-maintenance tasks like gaming and hogged up the processor; thereby spoiling gaming and other online activities. Kudos to you for trying to troubleshoot the issue on your own. Therefore, besides slowing down the speeds, the interactive experience over the internet is frustrating and completely random. Moreover, almost 6 percent drop in either IPV4 or even IPV6 packets were encountered. Home; ARRIS; SBG10; Default settings of the ARRIS SBG10. Save my name, email, and website in this browser for the next time I comment. ORG IP addresses, usernames, passwords, and more. ARRIS SURFboard SBG10 Modem Router Combo. Design. There are quite a few techniques to check whether the modem is defective or not. Therefore, as part of the remedial plan, authorities instructed the company to refund the full modem value, in case the user ends up getting a defective piece. ARRIS SURFboard SBG10 DOCSIS 3.0 Cable Modem & AC1600 Dual Band Wi-Fi Router, Approved for Cox, Spectrum, Xfinity & others (black) 4.4 out of 5 stars 8,832 $116.47 This approach includes blocking the slow and jittery sequence of packets that hinder the performances. The common theme of the class-action is based on the violation of the consumer protection standards in the US. The following is an up to date list of cable modems that have been certified to work on the NewWave high speed internet network. It has the Broadcom chipset. Called Tech support and they're sending a Tech out on 9/29. With DOCSIS download speeds up to 686 Mbps and 802.11ac Wi-Fi speeds up to 1600 Mbps, it's the perfect choice for low-bandwidth homes looking to save monthly rental fees. Note: NewWave Phone Service is only supported on Arris cable modems (eMTA) leased from your local NewWave office. A cable modem that is specified as “End of Life” was once a recommended NewWave cable modem. However, companies are rolling out the firmware updates as a very slow pace. Want to purchase your own modem?If you choose to purchase a modem, NewWave recommends you purchase a new modem from a reputable source with DOCSIS 3.0 technology. You will be contacted by a representative from our local NewWave office in the near future. See the Acceptable Use Policy (AUP) for details. While the primary focus was on bad modems featuring the Puma 6 chipsets, we also included the ones with Intel Puma 7 CPUs. DOCSIS 3.0 vs 3.1: The Comparison [Is it Worth Upgrading? I replaced it with an EMTA phone/modem and bought an Apple router/Time Capsule 0 Kudos Chimney_83. Required fields are marked *. Here is the complete list of faulty modems that we must refrain from. It has 16 downstream and 4 upstream channels and AC1600 Wi-Fi, making it a perfect choice for homes with less devices to manage. That said, even your internet provider can cause these issues and that’s why, it is necessary to perform detailed diagnostics before blaming the internet equipment. This video will show you how to quickly and easily setup your new ARRIS SURFboard Cable Modem & Wi-Fi Router. Setup instructions, pairing guide, and how to reset. Moreover, in a few cases, the attackers could even blow-off the adjoining hardware. 3 products in 1: DOCSIS 3 0 Cable Modem, AC1600 dual-band Wi-Fi Router, 2 Port Gigabit Ethernet Router (cable digital voice service not supported) Initially, it was the gamers identifying this issue. Two in One Modem Router ; The Arris SBG10 is a space-saving option that integrates a cable modem with a built-in Wi-Fi transmitter carrying two Ethernet ports. I ended up returning the Arris gateway. While the primary focus was on bad modems featuring the Puma 6 chipsets, we also included the ones with Intel Puma 7 CPUs. NewWave strongly recommends customers select DOCSIS 3.0 modems which are capable of at least 8 channel bonding for the best speed performance. Moreover, the bugs even opened up avenues for pranks. In addition to that, the vulnerabilities also made way for spike in network latency. Arris SBG10 Surfboard fails self-activation by Cox. Filed Under: Guides Tagged With: Bad Modems. The following modems have been tested and approved by NewWave but are only recommended for the Lite Plan where the Mbps does not exceed 50Mbps. ARRIS SURFboard SBG10 DOCSIS 3.0 Cable Modem & AC1600 Dual Band Wi-Fi Router, Approved for Cox, Spectrum, Xfinity & others (black) 4.4 out of 5 stars 8,902 $111.16 What does “End of Life” mean on my modem? ARRIS SBG10 ARRIS SB6190 ARRIS SBG6950AC2 ARRIS SBG7400AC2 ARRIS SBG7580AC ARRIS SBG7600AC2 ARRIS SBG8300 ... Having problems with Arris TG2492 in bridge mode, more than 500 connections and it chokes, don’t think I have seen it in the list but it uses that same Intel chip. A high-speed internet experience that's quick, easy and economical 2 products in 1 - The SURFboard SBG10 combines a DOCSIS 3.0 cable modem with an 802.11ac Wi-Fi router with 2 one-gigabit Ethernet ports. Initially, it was the gamers identifying this issue, upon encountering lags. Arris SURFboard SBG8300 Review: Is it worth the Premium Price? The SURFboard SBG10 is a combination DOCSIS 3.0 cable modem and two- port Ethernet router with Wi-Fi. Modems featuring Intel Puma 6 chipsets are known to experience speed, jitter, and latency related issues. A bad modem can severely restrict your internet surfing and online gaming experience. Modem Arris SURFboard SBG10 User Manual. 7. Are there any Fixes to The PUMA 6 Chipset Issue? Written byKurt Twain posted on January 18, 2021 2 Comments. With customers experiencing spike in latency and degraded connections, the lawsuit was quite an obvious choice. While the primary focus was on bad modems featuring the Puma 6 chipsets, we also included the ones with Intel Puma 7 CPUs. List Bad Modems To Avoid in 2020. This site also contains information about the preconfigured Wi-Fi settings of the device. The ARRIS SURFboard SBG10 is a DOCSIS 3.0 Cable Modem, Dual-Band Concurrent AC Wi-Fi Access Point and 2-Port Gigabit Ethernet Router in one device. The worst case scenario involved packet exhaustion right at the inception stage. Here is the complete list of faulty modems that we must refrain from. Welcome to the next generation of ultra high-speed ARRIS SURFboard® DOCSIS®3.0 Wi-Fi cable modems. Most importantly, Intel has decided to exit the modem business while focussing all the efforts towards improving network infrastructure. That said, other issues involving jitters and latency persisted even without attackers running foul. Until then, please continue to enjoy your High Speed Internet access provided by NewWave! The all-in-one modem & Wi-Fi router combo means no more managing multiple devices. It has 16 downstream and 4 upstream channels and AC1600 Wi-Fi, making it a perfect choice for homes with less devices to manage. I used the Netgear CM600 with Suddenlink and it lasted for about two years before having unusual issues with download speed. NewWave strives to produce a high level of reliability, stability, and security for our High Speed Internet Subscribers. Modems recommended for plans up to 1000 Mbps. The mentioned bugs made the Puma 6 modems are prone to several performance-hindering vulnerabilities. Existing customers with older modems, using DOCSIS 2.0 technology, will still be able to utilize some NewWave High Internet packages, but will not be able to utilize the faster High Internet speed packages without first replacing their modem. 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